Shows personal name rather than business name on charge

bansh33
New Community Member

I have a paypal business account and my business name is set properly, but when customers click my Buy With Paypal button and complete an order, it says at the bottom charges on the card will appear as "PAYPAL **[my real name]" even though it does say the payment was sent to my business name in the main body of the email. Is there a way to make the charge show up as my business name also?

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PayPal_Ayesha
Moderator
Moderator

Hello @bansh33,

Welcome to PayPal Community Forum and thank you for posting!
 

I understand that you would like to hide the real name that is showing to your customers. PayPal requires users to use their real names on personal accounts. If you don't want the people you exchange money with on PayPal to know your real name, you'll need to set up a business account. Although you'll still need to provide your real name to PayPal to set up your account, you can make your business name anything you want. During the setup process, you'll be asked to enter your business name (make sure it's something you don't want to hide), your contact information, and some basic information about your business. Once your business account is created, you can use to transact with PayPal instead of the account connected to your real name. Please note that while filling in the details, you should be able to see an option to check the box "This is the name you want your customer to see". If you have already submitted the details, you will need to make changes by submitting documents. 

To change your name:
Go to Settings.
Click Change name.
Select your type of name change.
Follow the instructions on the screen and click either Continue or Update Name.

Regards,
Ayesha
 


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