how to change account back to personal

ladyciel
Contributor
Contributor

i accidently changed my account to a business one and i don't know how to change it back. is there a way to do it?

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7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@ladyciel 

 

If its the account you are posting your question with then its a personal account as you can check by clicking on this link and viewing the information top left of page.

https://www.paypal-community.com/t5/user/viewprofilepage/user-id/14681220


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ladyciel
Contributor
Contributor

then why does paypal make me do a business sign up every time i login in with texting me a security code or i can't use my account

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ladyciel 

 

Well most folks have to have a number code texted to them whenever they log in to their paypal account, that does not make it a business account.

Once logged in does it say anything about requiring business information? 


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ladyciel
Contributor
Contributor

no it just says business sign up but i've never set up the code verification and it still dosen't say that it's be set up

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ladyciel
Contributor
Contributor

if i close my account, can i reopen a new one using the same information from my odd one. and can i start a new account straight away after closing the odd one

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ladyciel 

 

What would be the point of that???


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PayPal_Ayesha
Moderator
Moderator

Hello @ladyciel,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I understand that your account was switched to PayPal Business accidently. Not to worry, since it was a mistake, I would advise you to contact our Customer Care Department who can help you further downgrading your business account to a personal account. You can do this by clicking on the Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us through Twitter direct message or Facebook instant message. 

 

Regards,

Ayesha


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