never set security questions yet paypal is asking me for them

basvdelsen
Contributor
Contributor

First Paypal disables my password for no reason. I try to change it, enter the code they sent to my phone, now they ask me to answer security questions that I never set up. No other option. So I can't get into my account. How am I supposed to change my password now? They never ask for security questions, usually a sms code is all I need.

 

 

 

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1 REPLY 1

TasleemaJ
PayPal Employee
PayPal Employee

Hi @basvdelsen.

 

Thank you for your post.

 

I am sorry to hear that you are facing issues accessing your PayPal account as you are not able to answer the security questions. I know it must be stressful. I recommend you contact us through the PayPal website or App. You can locate the available support option by clicking on the "Help & Contact" link at the bottom of our website and then choosing the "Password and account access" issue. Once you are connected with our support team, they would assist you with login issue. 

 

Thanks and Regards,

TasleemaJ

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