paypal not sending sales confirmation email

mordred888
Contributor
Contributor

paypal is not sending confirnmation emails for sales, I recieve all the othe emails for offers.

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PayPal_JonK
Moderator
Moderator

Hello @mordred888

 

Welcome to the PayPal Community Forum! I can understand it must be a bit concerning not receiving the email notifications for your sales. Do you have multiple email addresses on your account? If you have a primary email address, but your payments are being sent to your secondary email address, you'll receive your account notifications at your primary email address but your payment notifications at the secondary email address. 

 

If you only have one email address on your account, please reach out to our Customer Support teams for further assistance. 

 

Good luck!

 

 - Jon K


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