ADD a New e-Mail address

[StackSilver]

I have been a PayPal user since 1999 and during that time I have been able to have 2 or more different e-mail addresses to receive payments. The reason for different e-mails is the purpose of which I receive money based on what I am receiving it for (Buying and Selling Coins, Buying and Selling Auto-related collectibles and vehicles, etc.). I currently have only ONE (1) e-mail account for my PayPal Account and for the past MONTH & a Half, have NOT been able to add any additional e-mail addresses or even replace my existing one.

When attempting to add a new e-mail address I receive the following message:

"You have reached the limit to add new e-mails. View your e-mails."

PayPal says they are aware of this and working to resolve it, even trying to add my e-mail address themselves, but are unable. Going on 2 months soon, hoes does this happen with a major online payment service like eBay? What if a PayPal user was change -mail providers and could no longer receive e-mails at their old e-maill address (which is the car I am facing soon). 

PAYPAL: PLEASE FIX THIS !!

[kernowlass]

@StackSilver 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[StackSilver]

Been there done that twice, including 2 phone call conversations where even the customer service reps could not add a new e-mail address for me from their administrative side. Both times they acknowledged it is a problem with their software and/or settings and each time my account was sent to what I was told their "technical" department for a resolution. It's been 1 month since the 1st conversation and 1 week since the second conversation about this problem. 

So while I appreciate your link to contact customer service, it's futile. Both times they told me it was beyond their control and would have to be solved by the technical support team. I guess the technical support team is short staffed, or snoozing becuase it's still not resolved.

This is completely unacceptable for a company like PayPal for this to go on. I may have to look for other payment services if they can't resolve this.

[kernowlass]

@StackSilver 

Pretty futile posting on here when the 'only' folks that can help you are customer services. 

[StackSilver]

Sharing information on a problem that may allow others the issue exits and is NOT them isn't necessary futile. And PayPal reads these, maybe light a fire under their "arses" to finally fix it...

[kernowlass]

@StackSilver 

Not sure posting on here will fix anything, as i said only customer services can help you.