I can't login to my PayPal account, please help.

[Anonymous_User]

When I try to login to my PayPal account, it shows "Sorry, we couldn’t confirm it’s you". It shows this message after I type my password, which is correct... I'm always using the same computer and phone when I try to log in to my account, I didn't change my phone number... What can I do? Please help.

[kernowlass]

@Anonymous_User 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Anonymous_User · Accepted solution]

So the only wat to get help is to call PayPal support? I'm worried about my phone bills, maybe I can use a chat or email for help? But thanks for your help!

[kernowlass]

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.