I cant change my account country, and also i can't open a new account in a different country.

MP161
New Community Member

Hi, 

I have a really old PayPal account from Colombia that i havent used in a long time. Now i am located in a different country, and I read i needed to close my account and open a new one. 

Either way, when i create a new account, they ask me my Nationality. And from there i cant put any other information that is not Colombian (like cities from Colombia and so on). I DONT live there anymore! What can I do to change my account to the country i am right now?

😞

Thanks 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MP161 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.




Advice is voluntary.
Kudos / Solution appreciated.
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