PAypal Access

[rws1064]

For the past 6 weeks or so I have been unable to access Paypal from Firefox on my desktop and laptop. However, the mobile app works fine.

Whenever I go to Paypal, I see a screen that says I am blocked.

So I called CS. They suggested trying a different browser. Which I did. That worked once, then the "You are blocked" message pops up at every subsequent attempt.

So I called CS again and spoke with  Donna. She suggested I try Edge. So I did. It worked - once. Subsequent attempts generate the "You Are Blocked" message.

Am I forced forced to use the mobile app? Once folks pay me, I have to generate shipping labels and, frequently, customs forms with SHip Station. That's going to be a problem for me because my mobile is NOT on my private network.

I have another book coming out in a few months and when it does, I will be getting hundreds of orders a week - all through my PayPal account. I truly NEED the desktop app to work.

Why does Paypal reject me when I am using the desktop and/or laptop while it allows me access through my mobli app?

As it stands I am clearing device history and caches whenever I access Paypal - without any positive results.

How can we fix this?

[PayPal_Chinmaye]

Hello @rws1064 

Thanks for visiting PayPal's Community Forum.
 

I do understand that you are unable to access your PayPal account on the desktop. Requesting you to kindly reach out to our customer support team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

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[kernowlass · Accepted solution]

@PayPal_Chinmaye 

Did you not read their post? They have contacted customer services twice already !!

@rws1064 

•  Check that your browser is up to date.
• - Make sure that your browser is allowing third-party cookies.
• - Clear your browser's cache and cookies.
• If you are using a VPN then turn it off.