PayPal app breaks when asked for authentication code

[poisonous]

Whenever I try to login to the app, I’m asked for the 2FA code as expected. When I switch to the Authenticator app to get the code and switch back to PayPal, the PayPal app no longer shows the boxes to enter the code and just shows a blank screen with a spinning loading circle that goes on indefinitely. I tried uninstalling and reinstalling the app but it’s doing the same thing on a fresh install and login

[PayPal_Chinmaye]

Hello @poisonous 

Thanks for visiting PayPal's Community Forum.

I do understand that you are unable to login to your PayPal account as the Authenticator app is not responding. Requesting you to kindly reach out to our customer support team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Chinmayee

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[mikespf]

I myself, don't always have a phone available for texts, so I can't sign in. I've talked to someone on the phone, and they basically kept telling me to go to settings and change the mobile phone number. I don't have another mobile phone. So this is it? No mobile phone number to gets texts, tough luck. And I have an email address in there and a home phone, but it always wants to text me.

[mikespf]

I, myself, have contacted the support team (about the problem signing in without a text (below) and all they keep telling me is I'll receive a text with a number to put it.  I've even stated to him:  ''so if I'm unable to receive a text, I can't get into Paypal? ''   And he says the same thing. So customer support was no help at all.  What's the sense of having an email address and a home phone in my account if they're never going to ask for it?