Paypal not sending payment confirmation emails

[Monsterpaint]

When I make a Payment via Paypal it has stopped sending me a confirmation email. The payment goes through OK, and other emails come through, like if I transfer funds to my bank, but if I make a payment - nothing. The option to do this in my account is defaulted to ON and can't even be changed, so if anyone can suggest why it's not working that would be helpful (there's no way I'm attempting to contact Paypal support - life's too short).

And Jesus Christ! This forum! 20 times I've tried to submit this and every time a random error! Just typical of this company - nothing works.

[PayPal_Olivia]

Hi @Monsterpaint,

Thank you for your post and welcome to the community! I'm definitely sorry to hear of the difficulty that you've had making your post and the problem you're having receiving notification emails. I hope I can help!

There are a few possibilities I can think of. 

Are you getting push notifications of your payments from the app? I don't know for certain on this, but if the push notifications are coming through, it's possible that the system is seeing a notification as delivered, and the email is not being sent. To troubleshoot that, try closing the app completely and send a payment through a browser, and see if the emails resume. If it turns out that is the case, you can contact Customer Service to report the issue and let them collect any needed information to send the report to technicians, as long as it's not an intended functionality.

It's also possible that the emails are being routed to a junk email or spam email folder. I recommend a keyword search in your spam/junk folder on the word PayPal to see if there is anything there that corresponds with the payments made. You should be able to mark them as not spam, and possibly change any spam filtering in your account to allow them in the future.

Lastly, it's also possible that your email provider is blocking some of the received emails at the server level. I've had that happen to me before. Some combination of keywords in the emails caused a false positive in the filters that the email provider uses at the server level before the email ever reaches the account, and the emails just get blocked. It's unbelievably frustrating when that happens, and often it simply resolves itself, either due to the service provider making a change, or whatever collection of circumstances that led to the filtering being changed. I did not have luck contacting my email provider to proactively fix the problem, but hopefully you might, if that is the case.

I'm sorry for the inconvenience. I hope that the emails are able to resume.

Olivia