Postal Code trouble.

RoAuSan
Contributor
Contributor

I'm from Argentina and currently trying to open a Business type Account. I'm currently blocked at the "Postal Code" step - briefly, it shows "Please put a valid postal code", no matter how many iterations of it I try to input. Strangely, I had opened a Personal Type Account just a couple days before, and it went through without a problem (I later cancelled it since the Business Account fits my need better).

Any help would be appreciated; thanks in advance.

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2 REPLIES 2

PayPal_RachelK
Moderator
Moderator

Hi @RoAuSan,

 

Welcome to the community and thank you for your post!

 

I do understand your frustration with this. There may be a few reasons, you are experiencing this issue. For example, please make sure that the country of your PayPal account matches the country of the postal code you are entering. Also, please check that the postal code is in the correct format. 

 

You may also be experiencing a technical issue. If this is the case, please clear your cache and cookies, or try again using an alternative browser. 

 

If you continue to experience this issue, please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

 

- Rachel 

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RoAuSan
Contributor
Contributor

Thanks for your assistance. But I'm afraid none of the suggested methods worked out for me.

 

"Please make sure that the country of your PayPal account matches the country of the postal code you are entering": Although I can't find where to check it out, I'm sure it does. It's the first thing you're asked when creating an Account, and I'm sure I didn't make anything up.

 

"Please check that the postal code is in the correct format": I tried all possible variations I could figure out, from "2000", "S2000" and "S
2000", including also 3 additional letters that go after but are never used. It shows "Please enter a valid postal code" right from the first
letter/number.

 

"Clear your cache and cookies": done that in Chrome with the same results.

 

"Try again using an alternative browser": I tried completing my Account via Microsoft Edge (using it for the first time) instead of Chrome to no
avail: same issue.

 

It is frustrating indeed, since I know what I'm being asked and it's  commonly known  information.                                                  Thanks again.

 

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