We having troubles making sure it’s you .
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Usually, to log in a text message used to be sent on my mobile number, but starting from yesterday the message is not delivered. More than that, today, when I try to login, after inserting the passwords, that option to allow sending a verification code on my mobile isn't available anymore and the error message I already mentioned appear. Also, what is more strange it that in this morning I manage to login in my PP app without being necessary to insert any password, but after not interacting with the phone for a few minutes, I was automatically disconnected and receive the error after tried to reconnect. Why is it encountered? At the moment I don't have access to manage my account or to do the transactions I need. I sent a message to enquiry* but still no answer. Please, I need to solve this case.
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Login Issues
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Use the guest phone option if you can't log in.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
Advice is voluntary.
Kudos / Solution appreciated.
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https://www.youtube.com/watch?v=Yf9qwxtHx9Q
Customer Services were useless when I had this problem. It was like the Post Office Scandal 'we've never had this problem before, you're the only one!'
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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