We having troubles making sure it’s you .

[Temp20240731c]

Usually, to log in a text message used to be sent on my mobile number, but starting from yesterday the message is not delivered. More than that, today, when I try to login, after inserting the passwords, that option to allow sending a verification code on my mobile isn't available anymore and the error message I already mentioned appear. Also, what is more strange it that in this morning I manage to login in my PP app without being necessary to insert any password, but after not interacting with the phone for a few minutes, I was automatically disconnected and receive the error after tried to reconnect. Why is it encountered? At the moment I don't have access to manage my account or to do the transactions I need. I sent a message to enquiry* but still no answer. Please, I need to solve this case.

[kernowlass]

@Temp20240731c 

Use the guest phone option if you can't log in.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[robhthomastiles]

https://www.youtube.com/watch?v=Yf9qwxtHx9Q

Customer Services were useless when I had this problem.  It was like the Post Office Scandal 'we've never had this problem before, you're the only one!'

[edi222]

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