Why are the support reps lying to customers?

bs503
New Community Member

Why are the support reps lying to customers? A rep told me there is no way to reach elevated support, a supervisor, or manager except to call. This was a lie as I soon found out. I was then told that if I downgrade from business to personal, I could never upgrade in the future, another lie I believe. Why is PayPal support lying to members?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@bs503 

 

You can only downgrade a paypal account from a business account once. 


Advice is voluntary.
Kudos / Solution appreciated.
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