Why can’t paypal verify my ID with drivers lisence?

[Bluegardener]

I have been trying to verify my identity for over a week at this point. I have sent in my drivers license and was told I needed to change my name. Which I did do. I then called then called customer service and was told my ID was not sent. I was on customer service for 30 minutes and was told that my drivers licence with my adress and legal name was verified but that I needed to submit MORE identification like a bank statement. I submitted it just to be told that they couldn’t see my submission. Is there a reason why my drivers license isn’t enough and why they need my bank statement ? Also why couldn’t they see what I sent in?

[terustechnology]

I see, that sounds like a very frustrating experience you've had trying to verify your identity with PayPal. Let me try to provide some insights based on your detailed explanation:

Driver's license alone may not be enough: PayPal has fairly strict identity verification requirements, and they often ask for additional documents beyond just a driver's license. This is likely due to fraud prevention measures they have in place.
Requesting a bank statement: Asking for a bank statement is common practice for PayPal's verification process. They may want to cross-reference the information on your driver's license with the address and name on your bank statement to ensure everything matches up.
Issues with document submissions: The fact that PayPal representatives couldn't see the documents you submitted is concerning. This could be due to a technical glitch on their end, or potentially an issue with the way you uploaded/sent the documents. Sometimes file formats, size, or quality can cause problems.
My recommendation would be to continue working closely with PayPal's customer service team. Politely explain the full history of your experience so far, and see if they can provide more clarity on exactly what they need from you to complete the verification. You may also want to inquire about any alternate verification methods they offer.

Additionally, make sure you are submitting clear, high-quality copies of any documents they request. When in doubt, contact them to confirm the best way to provide the information they need.

[removed] know identity verification can be a frustrating process, but hang in there and keep working with their support team. Persistence is key here. Let me know if you need more help!