Why does PayPal log me off from the app and web everytime?

AdemSof
Contributor
Contributor
It's really annoying how I always have to log in again and do the 2 factor authentication even tho I was logged in it logs me out!
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2 REPLIES 2

AdemSof
Contributor
Contributor

PayPal_Ajay1
Moderator
Moderator

Hello @AdemSof     

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding logging multiple times into your PayPal account. Authentication is a way of confirming your identity when you sign in to your PayPal account. Multi-factor authentication (MFA) adds an additional layer to the account login process by requiring users to enter two or more authentication methods (or "factors”) for verification. Request you to kindly refer to this article to understand the process on how to set up multi-factor authentication level on your device for your PayPal account and how to remove the authentication. You can reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page. 

 

Hope this information helps,
Ajay
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