Hello @oleksandrashp & @kernowlass,
Welcome to the PayPal Community Forum!
Thank you @kernowlass for helping in community!
@oleksandrashp, We are sorry to hear about the refund as you are not bale to close your PayPal account due to available balance. You may need to withdraw or transfer all funds before closing your PayPal account. Also refer the help centre article How do I close my PayPal account? for more detailed information.
If you face any issue in closing your account, kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.
Hope this information is helpful for your!
Warm Regards,
Shradha
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