phone number rejected

[Temp20240102]

Trying to add a legal (brand new) phone number but PP croaks. The number is framed red with a red triangled exclamation mark. How the hell can I get that number into the system (my old number is crushed for some reason.

[Mujahid7 · Accepted solution]

Hi @Temp20240102 

Thank you for visiting the PayPal Community Forum. It's unfortunate to hear that you can't access your account because you don't have your phone number. In this situation, I recommend you contact our phone support for further assistance as this needs verbal confirmation.

You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page, selecting Contact, then clicking Call us. 

Please note that charges may apply depending on the terms and coverage offered by your phone provider. In the future, make sure that you have the updated phone number in the PayPal account. Once you are able to login Here’s how you update your phone number. 

I appreciate your patience; your inquiry will be addressed soon. - Mujahid 

-Mujahid 

[Temp20240102]

Well, I feared so. It's Sunday and tomorrow will be bank holiday (new year)... Thanks anyway.