Transaction under review

[Asmodei]

I've sold digital codes on eBay and after I received payment I've sent them through the email to the customer. Immediately after that the payment went on hold because of transaction error or it was made without holder's permission.
In the description of my item I wrote that no refunds accepted and customer need to record code's validity to prove something
My eBay item link : https://www.ebay.com/itm/113173186579?ViewItem=&item=113173186579

[kernowlass]

@Asmodei

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.

However as it was a digital item you 'may' not be covered. Also Paypals policies that you agreed to when you opened your Paypal account trump your no returns or refunds policy I'm afraid.

[Asmodei]

@kernowlass

Now there is a question. What is the most protected way to sell digital stuff online and not to get scammed.
Thank you for your help.

[kernowlass]

@Asmodei

You won't have seller protection for an unauthorised purchase OR a chargeback so to be honest its always a risk selling that type of item.