Hi all
I sold an item on ebay. Buyer paid on ebay and came to pickup the item, and he updated ebay with item was picked up in front of me. However, he later informed his bank that he did not authorise the payment. Paypal asked me to provide evident of the transaction. I contacted ebay and ebay issued the evident that transaction was completed and that the buyer has picked up for me to give it to PayPal.
Few weeks later, Paypal informed me they refunded the money back to the buyer (and that his bank decided in favour of the buyer). I was not sure why despite that I provided evidence to PayPal promptly. I raised dispute, after go around the bush with PayPal message, they said someone will call me in 24hours. Well, they didn't and closed the message.
In one of the conversation, PayPal suggested me to report it to Police. I did, but Police told me this is between me and PayPal. Police officer made a suggestion for me to go to Paypal Ombudsman.
I believed I have been unfairly treated as a long time customer.
Any advise how to raise to Ombudsman ?
