Payment confirmation page from PayPal is blank if buying over credit card without PayPal account

Doer
New Community Member

Dear community,

I am facing the issue that, if someone buys with a credit card and without PayPal account he gets an empty confirmation page (including the button "return to merchant" is also blank):
adsa.jpg
The payment is still successful and also the confirmation email is sent out. Also, the button can be clicked and redirects to my page, but the user experience is bad as it is very confusing that no text is shown.

Does anybody experience the same issue and came up with a solution? I appreciate any help.

Kind regards,

Doer

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.