For 3 weeks now I haven't been able to use PayPal because every time I try to log in it goes to Authentication required. I follow instructions but it never calls me. I click on 'try another way' and get the same screen.
All ways to resolve the problem involve logging in!
Yesterday I phoned customer support and after a very long automated call I finally got a person. After lots of questions and checks he said I wouldn't need to be authenticated again but to wait about an hour before trying.
I tried again today to log in - with exactly the same result.
I feel I am in 'Groundhog Day' and am totally frustrated.
PayPal have had thousands of pounds of business from me but how does a person get real help from them?
