During the verification process over the phone (it is a standard phone, not a mobile), PayPal calls me up. I see the verification code on my computer screen, but when I type it in on my phone, PayPal sends me an error message: Sorry, your phone number cannot be verified. Even though the phone I have registered for is working very well. I can hear the voice of PayPal over the phone, but the verification fails. Any help? Thank you.
Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account? Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.
Advice is voluntary. Kudos / Solution appreciated.
Thank you for your response Kernowlass. I have a mobile phone, but at the moment I can't log in to my account, and therefore, I can't add it and verify it.
Try: 1. Downloading the app to see if it will let you in to change / update it in the settings. 2. Log on via developer.paypal.com, go to paypal.com and change it in settings. 3. Use the forgotten password option several times. 4. Trying another browser that may let you in without phone verification (then change it when you have logged in). 5. Trying again another day when sometimes you can get in without doing the verification and then change the number. 6. Changing the password a few times sometimes works as it can bypass the phone verification. 7. Try clicking on P top of the forum page and see if you can log in via the forum.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
Thank you kernowlass, I tried all your suggestions but none of them worked for me. I created a new PayPal account. I can log in to my new account very easily now, using my mobile phone, but I can’t resolve a very important issue that can only be resolved through my original account.
