Cannot access my account

Pennydella93
New Community Member
How on earth do I access my account when my mobile number has changed and therefore I cannot be called or sent a code by text???? It is driving me crazy. I want to cancel my account.
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2 REPLIES 2

linkb
Contributor
Contributor

Ring 0203 901 7000

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Pennydella93 

 

Try downloading the app and change it via settings, if not then...

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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