Everytime I sign into my main PayPal account, it keeps asking me for the 6 digit security cope from the authenticatior app. However, I don't remember setting up this and now can't access my account. With my PayPal credit due in a few days, I'm getting very worried here. Can someone please help me with this? I've been trying to call and message them and they said they're not available. Thank you so much for the help and it's really appreciated!
I now have exactly this issue with one of my Paypal accounts. I never set this up. But Contacting Paypal is a joke!. Is this a stuff on Paypal behalf, I can't log in and don't have an authenticaor app what do I do?
I think our account was compromised and the 2FA may have been set up by the hacker?
Either way, I share your frustration. Every few weeks, I go in circles with PayPal support representatives who just keep telling me how to reset my password with no capacity to escalate the case to someone who can actually help.
While I was originally empathetic given the staffing concerns related to COVID-19, I have more than lost patience.
If youre able to sign into your Paypal account, go to SECURITY > 2-STEP VERIFICATION, then once you're there you can add another 2fa method and remove the authenticator app.
Wow people who are saying to login and change verification are really dumb. The hackers made this impossible you understand? If customers didn't have it turned on (like me) and someone else hacks in and turns it on then we can't access or login anymore the OP (original poster) mentioned this as well. I'm super **bleep** off about this but here is my solution; 1. Login to your linked bank account and block all future transactions (incasso in Dutch idk the english) from paypal. This way any automatic transaction will be intercepted and refunded by your bank. Contact them if you don't know how to do this. 2. Search for paypal on your bank and refund all automated transactions. I had 60 days to do so and did it on next day. The refunds took a day for me. 3. Change your password and give a wrong 6 digit code to the "verification app" menu until it blocks your account. You're welcome
I have the same problem!!!! Here is my solution; 1. Login to your linked bank account and block all future transactions (incasso in Dutch idk the english) from paypal. This way any automatic transaction will be intercepted and refunded by your bank. Contact them if you don't know how to do this. 2. Search for paypal on your bank and refund all automated transactions. I had 60 days to do so and did it on next day. The refunds took a day for me. 3. Change your password and give a wrong 6 digit code to the "verification app" menu until it blocks your account. You're welcome
so i turned off the 2fa on the settings then turned it back on with just sending a text to my phone. it removed the authenticator app permission. i checked the authenticator apps available on google play and a lot of ppl are having issues with it so i didnt download one. i just had an unauthorized purchase today using my paypal before i removed it and changed the password a bunch of times
Got an answer!!! Use the little link below "Having problems logging in?". It will send a 6-digit code to your connected phone. Use that code and you can bypass the authentication thingy. Then go to your settings and turn it off.
