I don't have access to the phone number paypal is trying to text a verification code to.

Mkbolgr
Contributor
Contributor

When I try to login I get this message:

 

|As part of the PSD2 Strong Customer Authentication regulation, we need additional information to confirm it's really you when you log in.

 

Then it only gives me two options to receive a text or a call to the phone number linked on my account but that is an old number I dont have access to any more. 

 

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4 REPLIES 4

Player_81
New Community Member

Hello,

 

I have the same problem, did u happen to solve this?

 

Br

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Mkbolgr
Contributor
Contributor

Nope no solution yet

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mk_social
Contributor
Contributor

I emailed Europeanservices PayPal, wrote to PayPal Support on Twitter, talked to Live Chat. None of them solve my problem. I couldn't reach anyone. 

 

One of the following is ok for me:

1- Remove the security block that I face with while logging in
2- Changing the mobile phone number in my account
3- Close my account and transfer the funds to my bank account which specified in PayPal

 

Who should I contact for this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mkbolgr 

@Player_81 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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