Locked account
AsK85
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Posted on
Oct-06-2019
03:43 AM
My account is locked because I changed my phone and I didn't get Google Authencator security keys on my old phone. So when I sign in, it asks for a 6 digit code that I don't have on my new phone.
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kernowlass
Esteemed Advisor
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Oct-06-2019
03:45 AM
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.

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