Unauthorized access to my account

seahunter
New Community Member

I recently accepted a "7 Day Free Subscription" to Adobe. Monthly payments are to begin after 7 days. I did NOT give any payment information, neither PayPal or other, yet Adobe seems to have access to my PayPal account. I have received a notice from Adobe regarding the monthly payments. The notice is a PayPal-looking account page with Adobe at the top.
How did they even access my PayPal account much less, apparently, have the ability to start charging it??

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1 REPLY 1

PayPal_Iris
Moderator
Moderator

Hello @seahunter,

 

Welcome to PayPal Community! I understand subscriptions and automatic payments can be concerning. If you have signed up for the subscription on a device that remembers your information or on a site you've previously signed up with, it is possible that the information may have been automatically filled out. Either way, I'm here to help! Have you been able to locate where your automatic payments are in your PayPal account to update them? If not, please visit:

What is an automatic payment and how do I update it?

 

I hope this helps!

Iris
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