Unsubscribe from monthly account statement

SimonSaysHooray
Contributor
Contributor

How can unsubscribe from the monthly account statement emails? I barely use PayPal so I really don't need/want this. Looks like the only way to not get it is to either close the account or mark allPayPal emails as spam. Either does not seem optimal. 

Login to Me Too
5 REPLIES 5

ramberroya
PayPal Employee
PayPal Employee
*The feature is only available for Business accounts. Before cancelling your PayPal Payments Pro or Website Payments Pro account, you should double-check whether you need any of the features of this service: Virtual Terminal Direct Payment API Fraud Filters If you're sure you don't need your Website Payments Pro account after reviewing all of these features, follow these steps: Click Settings. Click Money, banks and cards under "Profile" on the left of the page. Click Manage beside "Monthly account billing." Click Cancel Agreement. Confirm that you want to cancel by clicking Cancel Agreement.
Login to Me Too

SimonSaysHooray
Contributor
Contributor

Thanks for the reply @ramberroya. I don't think I ever had a pro or business account - at least not that I could remember. Anyways, it doesn't really matter now. Here I am now, getting these emails that I don't want. How do I unsubscribe from then now, without a pro account? Or are you saying that unsubscribing is "a feature" that is only available for pro accounts? That would be pretty ridiculous.

Login to Me Too

Cmoore215
New Community Member
Same question, I am tired of deleting the monthly account statement email every month and would prefer to unsubscribe. Can I?
Login to Me Too

Xuxuzinho
New Community Member
this is something I only need if there's activity. If there's no activity I don't need it. can you please configure it so that it doesn't send us anything if there's no activity. I don't need an alert if there's no activity
Login to Me Too

JonnyZ1231
New Community Member

@ramberroya : Nobody asked to cancel their business account.  They want to know how to Unsubscribe from the monthly account statement emails.  There is not option to do that in the account settings, and it is against the law to leave out an Unsubscribe option from an email.  You must supply us with a method for opting out of these emails, or we will have to report paypal to the CanSpam organization, which will damage your ability to send future emails to users.  

 

Please provide an answer to the question, rather than providing an answer to a question that was not asked.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.