Why its always saying Sorry, we couldn't confirm its you

[jede091]

Hi, can someone help me? i cant open my account, it's saying "Sorry, we couldn't confirm its you." What should I do? Is there any posible to open my account again? I have a balance of 15usd I think. Please help me I really need my balance.

[kernowlass]

@jede091 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.