I'm new to PayPal & Ebay. I recently changed my email address on PayPal, but I neglected to update my Ebay acct. I had a sale & the email address was listed as the wrong one. I was told by Ebay to contact PayPal to get that fixed, so I could have access to the funds. Where can I get that done easily online? Thanks in advance for the help!
If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................
You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either: 1. Pending / Unclaimed with a cancel option. 2. Pending / Unclaimed. 3 Completed.
If its: Pending / Unclaimed with a cancel option.
Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.
Pending / Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying. Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.
