Giving mobile phone number error when creating a new account

[Lavel]

A friend is trying to create a new PayPal account in the UK but he gets the error when inputting his mobile number 'Please check your phone number for typos, the format doesn't look right'. There's nothing wrong with his number but PayPal refuses to accept it. Yes, he omitted the first number (zero) but he also tried it with the zero. Very strange behavior. 

[MichaelHF]

An example of a UK mobile phone number: 07712345678 or for International use: +447712345678. The error message suggests formatting it as 99 9999 9999, and says that the leading 0 is optional. I can't get this to validate even by entering it as 77 1234 5678

[Lavel]

Yes very strange indeed. Could be a technical hitch on their system.

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@MichaelHF wrote:

An example of a UK mobile phone number: 07712345678 or for International use: +447712345678. The error message suggests formatting it as 99 9999 9999, and says that the leading 0 is optional. I can't get this to validate even by entering it as 77 1234 5678

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[kernowlass]

@Lavel

You should be able to add it with the 0........mine is.

If not then............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Lavel · Accepted solution]

The 0 was also tried but no luck. I'll call them tomorrow.

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@kernowlass wrote:

@Lavel

You should be able to add it with the 0........mine is.

If not then............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

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