No Notification Bell

[OrielGrigori]

When I login to my PayPal account there is no "notification bell" at the top right of the menu close to the "logout" button. 

This is preventing me from resolving some issues since the Help Desk keep telling me to click on the non-existing notification bell to proceed.

I have tried to login on multiple computers and devices, using different browsers and have cleared up cache.

I have ALSO asked a friend to login on THEIR PayPal account on my computer and THE BELL EXIST IN THEIR ACCOUNT BUT NOT MINE. Also our interface are very different (They have a personal account, I have a business account).

Here is a screenshot of what my top menu looks like on the right side:

Even when I navigate to different pages in my account there is NO NOTIFICATION BELL ANYWHERE.

Either update the interface to integrate the "all important" Notification Bell for all type of account or update the help desk so they can give links to pages/ instructions that are adapted to the type of interface the user is seeing.

This problem results in me not being able to give PayPal the information they are requesting and my account being unusable.

I do understand that your help team is smaller and works with limitation because of COVID but my experience with PayPal customer service is suffering greatly from this inconsistency in interface and forcing me to PUT MY BUSINESS ON PAUSE because of it.

[kernowlass]

@OrielGrigori 

The 3rd option along from the right that looks like a text speak icon is the same thing.

[OrielGrigori]

It's actually not. The text speak icon leads directly to the Message Center Chat where you can discuss with the help team, it doesn't allow you to see any kind of notification/message other then the chat. 

I use the message center to talk to the help team and if they tell me "click on your notification/bell icon" and I click on that text bubble icon I am lead back to their message where they ask me to  "click on your notification/bell icon"  and so on... Hours of fun but unfortunately doesn't allow me to progress things forward.