PayPal sending wrong address to vendor

[tjmcweiss]

Help, I need to get PayPal to stop giving the address for JoAnn's to other vendors. I have been a PayPal customer for 20 years. My address - the correct address - is still listed on my account. However, I ordered something from JoAnn's online, to be delivered to the local JoAnn's store. The next order I placed, on the 6th of April, was also sent to the local JoAnn's Store. I didn't realize that until I got an email from the vendor, telling me the package had been sent and where to. Too late! Is anyone at PayPal doing anything about this? 

I found another posting from someone having the same problem. This must be a glitch on PayPal, but I need to know if it's getting fixed or not. I can't use PayPal unless I know the correct mailing address is being given to the merchant. How do you get vital information into the PayPal system? Is there a way?

[ibdmom]

Okay, apparently there was a change in PayPal somewhere along the way, that instead of using your DEFAULT shipping address, it gives you options to PICK an address where you want your items sent when you go through the process of paying a vendor. Have you ever used PayPal to have a Joann's order shipped to the store for pickup? PayPal saved that address, even though we didn't ASK them to.

So after having an Etsy order shipped to Michael's and spending a week trying to track it down, (unsuccessfully), I went around and around with the Etsy folk, saying it MUST be their fault because I've been using PayPal for 20 years too and have never had this problem before! But the next time I used PayPal for a purchase ON ANOTHER WEBSITE, there was Michael's address in the shipping address. So then I knew the problem was not with Etsy, but with PayPal.  I contacted the PayPal folks, which is how I found out about this new (even though they say it isn't new) method of choosing the shipping address. When you select PayPal as your payment method and you are routed to PayPal to log on, you are presented with a confirmation screen. AT THE TOP OF THAT SCREEN, there is a 'ship-to' address filled in, (probably with Joann's address for yours), with a drop-down that allows you to select an alternate address. Once you change the shipping address to the correct one, subsequent PayPal purchases will be sent to that address, that is, until you have something shipped to a store, then it will start using THAT address, because apparently that's how this new formula works. "Gee, should I use their default shipping address or the last one they used? Let's go with the most illogical choice."  Whomever wrote this "enhancement" really **bleep** the pooch. 

I will say that the PayPal customer service guy was very helpful in resolving my issue. It would have been nice, however, that if they were going to change the way we do things (after we've done it the same way for 20 years), they could have given us a heads-up.

[tjmcweiss]

Hi, I have had exactly the same situation, but with JoAnn's. I had a nice conversation with the customer rep (via online chat) and he said he's have the engineers look into it. During this Corona virus time, many, many, many of us are going to be ordering and paying online, and this will be a real problem for many of us. The thing is, you don't find out about until you order from someone else, and then you don't find out again until the package doesnt't come - but the sender swears s/he sent it. So, there's a delay. And then it is a labyrinth to unravel, and who's to blame gets fuzzed up. Unless, of course, you do what most of us don't, and read the email with the tracking information. Which is how I found out - weirdly enough, the Paypal info also says that JoAnn Stores also PAID for the items. But they were charged to my credit card! And how that happens without my correct zip code, I don't know.

Paypal has to get on this pronto, as it will continue to escalate and become a nightmare to resolve.