Paypal won't let me add an email.

[DanteG]

Whenever I input the new email that I want to add onto my account, it just says "Sorry, there's a problem. If you keep seeing this, please contact customer service." I've tried to contact Paypal and I haven't gotten a response yet. Any ideas?

[makiig]

Hi Goodday @DanteG I hope all is well. We do appreciate you contacting us and I hope these guidelines below would help. How do I change my email address? If there's only one email address linked to your PayPal account, it's by default your primary email address. You won't be able to edit or delete your primary email address. If you want to replace your current email address with another one, you'll need to add and confirm the new email address, make it your primary email, and then remove the old email address. After you've changed your email address, remember to also update it in any associated eBay auctions or on your website to avoid payment interruption. Replacing your primary email address First, add and confirm a new email address: Go to your ProfileIcon Settings. Click + in the Email section. Type the new email address and click Add Email. Click Update next to this email address, and click Confirm this email. Find our email in your inbox to confirm this email address. Then, assign a new primary email address for your account: Go to your ProfileIcon Settings. Click Update next to the email address. Check the box next to Make this my primary email for receiving notifications, and click Change Email. Finally, remove the old email address: Go to your ProfileIcon Settings. Click Remove next to the email address. Editing a secondary email address You may add up to 7 email addresses to your PayPal account. Each email address can only be associated to one PayPal account at a time. You can update a secondary address following these steps: Go to your ProfileIcon Settings. Click Update next to your email address in the Email section. Update the email address and click Change Email.

[makiig]

Hi Goodday @DanteG I am hoping all is well. We do appreciate your time and effort bringing your concern to our attention. I do apologize for any inconvenience and I hope that the guidelines below would help you to add your email address. Kindly click on the link and follow the instruction provided. https://www.paypal.com/us/smarthelp/article/how-do-i-change-my-email-address-faq1797?app=searchAutoC...

[D0t]

Yep. Same here. I also cannot add a new email to my personal account. Whenever I try to just add it, so that there will be 2 on my account, and then push the "enter", the paypal site just keeps looping back to say: "Sorry, there's a problem. If you keep seeing this, please contact customer service."

And, I absolutely need to add that newer email so that I can delete the old one, as I don't use it anymore, but at the customer service "Help" is just to give a link to "How to add an email ...". Yeah. Not helping, bc I did that, 5x... Still. It won't accept my new email address... loop, loop, loop. Frustrating.

[makiig]

Hi Goodday @DanteG I am hoping all is well. We do appreciate your time and effort contacting us through this difficult times. I sincerely ask for apology for any inconvenience. I hope that this link below on how to add your email address through your paypal account would be helpful but if problem still persist feel free to chat with us by logging in to your Paypal account and go to Message center. You would see an option to chat with a representative. Or you may contact us through social media. Facebook (US) : www.facebook.com/paypal Twitter (US) : @AskPaypal https://www.paypal.com/us/smarthelp/article/how-do-i-change-my-email-address-faq1797?app=searchAutoC... https://www.paypal.com/us/smarthelp/article/how-do-i-change-my-email-address-faq1797?app=searchAutoC...