refund tickets due to coronavirus

[debk1989]

I bought tickets on eBay for a venue that I can't attend due to coronavirus restrictions.  I used PayPal credit. I have requested a refund from ticket club and seller on eBay but I am wondering if PayPal refund if the seller will not. 

[sharpiemarker]

@debk1989 

IF and only IF eBay or seller won't refund:

Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" and choose the most appropriate option:

(Note: the option you choose makes or breaks your claim so choose correctly!)

I didn't receive an item i purchased  

The product or service [the entire order] was not delivered to you.

I received an item that's significantly not as described  

The product or service was significantly not as described in your order. 

I want to report unauthorized activity  

Report suspicious activity, transactions and account changes you didn't authorize*. 

I have a billing issue  

Report issues with transaction amount, duplicate charges, refunds or canceled subscriptions.

*Meaning someone broke into your account and did something without your permission or knowledge. This does not include paying someone you didn’t know was a scammer or by mistake. Choose from the first two (2) options for such situations.

Please read Purchase Protection terms:

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#purchase-protection

If paid through PayPal guest checkout, look for PayPal receipt email with the receipt ID number at the bottom. Call customer service and provide receipt ID number to open dispute based on the options listed above.

If your claim is not eligible for PayPal purchase protection and you paid with credit card, you might want to try and dispute through your card issuer instead.

[debk1989]

Thank you! I have hope!

[tomgim]

Did it work? I have a reservation at AirBnb and airbnb won’t cancel our reservation, because the reservation is after April 14th. I’m wondering if paypal will refund the reservation, because we’re not allowed to leave the country until after our reservation.

[Cristinabcd]

I have the same problem with a hotel booked for18th of April which is non refundable. Did you manage to get your money back?

[WarrenPink]

Hi @tomgim and @Cristinabcd

PayPal offers protection in this scenario. You can submit a dispute with the reason of Item/Service not received/rendered.

Make sure to file the dispute AFTER the reserved date of the paid booking because if you will file it before the reserved date, there will be a lesser chance to win the case. Hope this helps! Stay Safe!