You've got a lot of patience. It's only been a week for me but I gave up just now and ended the conversation. They're insisting that it's currency conversion fees and the idea of it being a mistake isn't even crossing, there's also the issue of my account being unverified, and I'm unable to verify it. Checking if the fees are right or now isn't working and I though they could help check it themselves instead but they don't, they're being nice but it's extremely suspicious that fee amount is exactly as much as amount that was in my balance. I'll try not to think about it anymore. They seriously should add any amount of fee they charge on the receipt or on a different receipt including how they calculated it.
