No 'Add Money' button in my PayPal account

Stearmanfrosty
Contributor
Contributor

I need the 'ADD MONEY' Button so I can add money to my PayPal account, so that 

I can use it to make payments with GCASH.  GCash does not 'pull' funds over even account is verified, 

and auto debited. Seems one must have a balance in PayPal account. No button, no adding. 

Any solution ? 

 

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7 REPLIES 7

GG928
PayPal Employee
PayPal Employee
Hi. Thank you for reaching out to us. We sincerely apologize for the inconvenience. However, to get this done try to troubleshoot. Log out from the App, use a different browser like Google Chrome or Internet Explorer or log in from a desktop and log in again. Some might not show up properly when we're using the App. Hope this helps. Stay safe.
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Stearmanfrosty
Contributor
Contributor

Tried with Firefox & Chrome, same result. No 'Add Money' button.  My Paypal account is a Philippine verified account, funded by a Philippine verified card. A remittance to another Paypal account worked fine. Is it maybe because I am abroad, not in the Philippines right now ?  Does Paypal only work in country ? Someone in forum saying because of different IP ?  But hat would defeat the whole purpose of Paypal, to be able to make payments from anywhere.  

 

Need further help as have to fund my GCash account.  

 

Thanks. 

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WarrenPink
PayPal Employee
PayPal Employee

Hi @Stearmanfrosty

 

Thanks for reaching Community forum!

Add money  feature may not be available for some countries and this is only possible through a Confirmed Bank account(Checking or Savings Account).

 

It seems like this is not yet available in Philippines. I recommend that you use the "Cash in" process of Gcash if you need to add funds in your Gcash Account. Gcash can let you add funds directly using your bank account as well. Hope this helps!

 

 

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution

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Stearmanfrosty
Contributor
Contributor

Sorry, but how can you say it 'may' not be available, Paypal should know if it is to not. 

'Add Money' button is available with others I know, and they have same setup as I have. 

So just please tell me how I can add funds to my Paypal balance ?

I can make payments, I can receive funds, but cannot add to my balance. 

Can I particularly only add to balance by receiving a remittance from abroad ?

 

Thanks. 

 

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WarrenPink
PayPal Employee
PayPal Employee

@Stearmanfrosty 

 

Add money through Bank Account feature is not available in the Philippines. PayPal is country specific and each country has Rules and Regulations. Your account type is Philippines Personal PayPal Account and Add money through bank account is not offered yet in your country. You can add balance in your account through payments or money sent to your PayPal account. You can also send money or pay for goods/services without adding a balance as long as your PayPal is linked with your eligible card and Bank account. You may visit the User agreement and for more details. 

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Stearmanfrosty
Contributor
Contributor

"You can add balance in your account through payments or money sent to your PayPal account" 

How can I then send money to my Paypal from my bank account within the country ?  Is there a Bank Address & Account number for Paypal

Philippines that I can use to send funds to my PayPal ? 

 

Thanks.

 

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Stearmanfrosty
Contributor
Contributor

I have no reply so far from you. 

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