Paypal Won't Allow Deposit When VPN is On

[ankemeny]

Before I do anything financial online, I turn on my NordVPN. I have found that I cannot deposit funds to PayPal (transfer from my bank account) if my VPN is on. It just gets to the screen where you confirm, but does not go further. Same on the [Android] phone as on my Windows laptop. Only when I turn off the VPN was I able to complete the transaction. I tried many times, both on phone and laptop. Is this a known issue? Seems like a bug.

[PayPal_Olivia · Accepted solution]

Hi @ankemeny,

Thank you for your post. I'm sorry for any confusion regarding the use of VPNs. VPNs and other proxies are not permitted in the PayPal system. Difficulties like what you are describing are just one of the outcomes of their use. Continued use can result in account limitation. To view all the rules for use of PayPal, please click Legal at the bottom of the PayPal website and then click the PayPal User Agreement.

I hope this helps clarify.

Olivia

[ankemeny]

Thanks @PayPal_Olivia for the answer. I did not realise that having my NordVPN open when using PayPal was a violation of the terms of service. It seems very odd, surely VPNs are for precisely this type of thing? I am just trying to protect my PayPal password from being intercepted by a thief. Anyway, you have answered my query, so thanks. (If PayPal do not want this type of thing, why not give an explicit message to the user such as VPN Prohibited. It took me quite a while to figure out why my attempted money transfer did not seem to work. Eventually I said to myself, I wonder what happens if I turn the VPN off. And bingo, worked straight away.) Cheers, Alex <removed>, Sydney Australia