Rolling reserve and collateral

bryanvdh
Contributor
Contributor

Hi,

 

I've been using Paypal for over 2,5 years now without any issue.

I have 3 websites with excellent customer service and average shipping speed of 8-10 days.

I let the goods ship from an oversea warehouse (no Aliexpress), so the risk is small.

 

Finally after 2,5 years my business was growing very hard, my revenue (which is 90% on Paypal) was suddenly 50K in a week.

Then it happened, Paypal limited my account and from now on they putted a 25% rolling reserve for 90 days and the biggest issue here, they placed 40K as collateral (for future disputes) for a minimum of 60 days. They weird thing is they never told me the reason why they did this, if just submitted business documentations etc. and suddenly this huge problem appeared, and my account was limited.

 

I need to pay my VAT in a few weeks as well as the advertisement costs, but the fact is i cannot pay this because 90% of my cashflow is in Paypal, and my Creditcard has it's limits too. If this continues like this i have to shut down my company after 2,5 years hard work, and so is the cooperation with Paypal automatically. I hope we can solve something for this matter, the fact is i really doubt to use Paypal in the future again because of this.

 

I tried contacting customer services 3/4 times a day, all i get is a standard message. I always find Paypal the best Payment processor but it got cracks now. I hope we can solve this situation properly, else i have a big payment problem.

 

Best Regards,

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