‘There seems to be a problem. We are not able to complete this transaction at this moment’

[Jane1998]

Hi , My money is available in my account and my bank account / card is set up successfully also. However when I try to withdraw funds from my account to my debit card , the error in the title appears . Also I can not add money to my account nor can I use the funds in my account to purchase items . It’s as if the money in my account isn’t accessible. It isn’t on hold , it’s available in my wallet so I don’t understand why PayPal won’t let me withdraw the money. Any ideas ?

[Dhen21]

Hello @Jane1998 

I hope you are doing good.

There are several factors why you are unable to withdraw money from your PayPal account or add money. Could be a limitation placed on your account or you may need to go through a security check, so we can confirm your identity. Your debit card or bank account may not be eligible to process Instant Transfer or our security system may have detected unusual activity.  

There are several different reasons you cannot complete a payment aside from the possible limitations it could be the unusual pattern payment history on your account. But it does not mean that your PayPal account is always the factor. It could also be the recipient's (Seller's) PayPal account that has limitations or the item/ product your are trying to purchase is something that is identified by our system as risky or unsafe to be completed.

*Though multiple attempts may still trigger the internal security program, I may suggest to try doing the transaction maybe after a couple of days.

Thanks for reaching out to PayPal Community Forum.

Have a blessed day.

[Elitegroup15]

I’m i have the same problem. to make it even worst PayPal won’t let me speak to customer services. Hate PayPal so much. I’ll only started using it recently. NEVER AGAIN