Unsolicited bank transfer from PayPal account

viktorv
Contributor
Contributor

Hello all,

For some time, I'm trying to resolve an issue with topping up my PayPal account. I have chatted with the PayPal customer service but they seem reluctant to find a solution (or understand the issue).

The issue: I'm based in Europe. I have wired funds (SWIFT transfer) in USD to my PayPal account with the view of making a purchase on eBay in USD. For that purpose I have used my Revolut account (exchanged euros into dollars etc.). One week later, to my great surprise, PayPal sent a payment to my other bank account (ING Bank in Belgium). There is no trace of any transaction on my PayPal account (no sign that the amount in USD ever landed on the account). The PayPal transfer was made in euros (and due to the PayPal exchange rate, less favorable than that of Revolut, I lost about 30 euros). Is there a way to cancel/ refuse the transfer? Any idea how to deal with that (other than just close down PayPal account which is useless if impossible to top up).

Many thanks!

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