missing bank transfer

Joserra2
Contributor
Contributor

I sent a bank transfer from my bank account in Spain to add credit to my paypal account. I made no mistakes in the transfer data, but after almost 2 months the money has never been credited into my paypal balance. I have contacted paypal but they told me they cannot register an incidence if they have not received the money. Yet the money was sent. I contacted my bank and they say they sent it to the right address, Paypal's bank in Germany (Deutsche Bank).  I even contacted PAypal´s bank but they refuse to deal with me since I am not their client. The transfer was 1500 USD and it has vanished....I would appreciate any feedback from people that may have dealt with this situation. 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Joserra2 

 

Doubt you can add funds to a German paypal account from a Spanish bank account.

However if it failed to transfer it should have bounce back to your bank account, so you need to ask your bank to trace the funds.


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Kudos / Solution appreciated.
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Joserra2
Contributor
Contributor

It is possible. I was able to link my bank account in Spain for adding credit to my balance. I have asked my bank, but they have already made 4 swift requests to the German bank and they have not replied. 

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