"This card is not accepted. Please use a different card."

andreeadanaila
Contributor
Contributor

Hello. I have sent this message to customer help but I seem to get no response and it's been two days already.
The problem: I can't link my MasterCard credit card to PayPal, as I get the error: This card is not accepted. Please use a different card.
Notes: I have received this credit card LAST YEAR, and I have not used it on ANY other PayPal accounts, nor has anybody had access to it.
Note2: I have deleted my old account, hoping that this would solve anything?? -no credit card was EVER linked on it- I reopened the account, with the same e-mail, same phone number, and I still receive the same error when I try to link my card.
Note3: I visited my credit card bank this morning and I had them do a check. There is no issue with the card itself.
I looked for a problem fixer online, and I found many people dealing with this kind of problem. Only that in my case, I have never used this credit card on any paypal account, so I don't see why it would need reseting
 I've sent a message to PayPal customer help 2 days ago and as of today, I got no reply. I even tried to reach them through a Facebook message, and nobody seemed to give a dime. There is so little information regarding what you should do in such cases, and there is so little support of the PayPal staff. I cannot call customer help, as I live in Romania and I don't know wether or not these calls cost anything. I gave them my phone number through the message. Should I expect them to call me? What is there to do in such situation? 
 Note 4: No, I cannot use "another" credit card - I just have this one.

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52 REPLIES 52

aungling
New Community Member

I don't know why my debit card is accepted, i have been using it but then yesterday i can't buy with it anymore.

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digforfame
Member
Member

I had the same problem and this is how I solved it.

I was unable to confirm my "Mastercard" credit card to Paypal because it says that it is not supported.

I have removed the credit card and added it again, then every thing worked just fine.

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7Binson
Contributor
Contributor
I'm having the same problem and it's a shame, why ask people to use other cards instead of tell them why their cards were rejected. I don't know if this will help. I'm from Nigeria and I'm using a VISA card.
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