Someone bought something from my depop and I never got the money

[Sienaasang]

I recently deleted my old email and make a new one. I confirmed that one on my paypal however I forgot to change it on depop. So when someone bought it the emails were different. No money has gone into my paypal and I got now emails confirming the purchase. How do I get my money?

[kernowlass]

@Sienaasang 

If you still own the old email address then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. 

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467