Trustly does not work, how to add money

[Geniumas]

I need to add money to my PayPal business account, however I do not know how to do it as Trustly does not work for me. My bank is on the list, but when I choose my bank and fill all the required information. I get a message that COMPANY ACCOUNTS ARE NOT SUPPORTED. 

I also have a card linked with my account, but via Trustly I cannot see an option to add money from the card. 

Could someone advice on this? I contacted customer support twice. Both times I was told to use Trustly... 

[ZV2]

Hello @Geniumas,

Our partner Trusty has informed us that they will discontinue their PayPal account top-up service.

We would like to remind you that you don’t need to have money in your PayPal account to make a payment.

We're sorry for the inconvenience.

ZV2

[Geniumas]

Hi ZV2,

Thank you for your answer!

I need to add money to refund a customer, not to make a payment.

Unfortunately I've tried to refund a customer and my balance was not enough.

We get a lot of cancellations due to COVID-19 and customers are asking for refunds.

Any ideas if there will be another solution soon? 

Thank you once again for taking tome to answer to my question!