More of the same story here: as an expat used PayPal's service via Xoom to transfer money to my mother back home. The first two transfers went through fine, but the third one (same sum) Xoom suddenly found "suspicious". Xoom demanded some additional documents like bank statements, proof of address etc. which I have provided in good faith that this will resolve it. It didn't. The third transfer was canceled nonetheless. Fine. So I just use another service (use google wise-ly wink wink) and my Mum received it in 10 minutes. End of story? It just begins..
Because Xoom charged PayPal but 4 days after the cancellation still haven't reimbursed the money PayPal charged my linked bank account so suddenly I am in thousands of overdraft! In PayPal web UI the transfer was stuck in "Refund Pending" while Xoom was outright lying in my face that they see no problem in their system and the money was already sent back so buzz off. After 3 more days, a few shouty phone calls with the useless customer service and some never answered emails I felt lucky to even have my money back..
Based on similar stories I found on the internet starting from 2014 this unethical practice to hold back clients' money as long as possible (refund took 6 work days instead of the promised 4) is business as usual at Xoom and it hasn't changed even after PayPal bought them, you can find countless stories like mine, so they know what they are doing. And PayPal knows too, and they are fine with it, so I treat them in this story as absolutely complicit.
Avoid like plague.
also put my review here:
pissedconsumer and trustpilot
