adding funds to paypal account

qwershle
New Community Member

it appears as though my monzo bank account is linked to my paypal account as i set it 'preferred' ... i'm in a dispute and am trying to send a refund to a customer however it keeps getting declined due to no balance being in my paypal account. i've tried adding funds from my monzo card through wallet and clicking add money however every time i get an error saying 'we're sorry. we're not able to process your request right now.' or 'sorry we can't add your bank account right now.' 

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@qwershle 

 

You can't add funds via a card to a paypal balance only via a linked bank account.

https://www.paypal.com/uk/smarthelp/article/FAQ1348


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.