entering debit card security code

Sleepyzz
Contributor
Contributor

Hi,  I'm trying to re-register my debit card on https://www.paypal.com/myaccount/money/cards/new/manual.

I've entered my card number and expiry date,  but the form won't allow me to enter my card's security code.

My card's security code is a normal 3 or 4 digits,  but the security code field on the form I'm trying to complete is showing 8 pre-entered dots and it doesn't allow any editting.   This security code field is being displayed with a red border, and if I try clicking in it to enter my correct code,  it immediately comes up with a message saying I should check my security code.   Those wrong 8 pre-entered dots stubbornly remain in the field so I can't complete the form.

Can't understand what's going or what could be causing this.

 

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1 REPLY 1

PayPal_Michelle
Moderator
Moderator

Hi @Sleepyzz,

 

Oh no! I'm so sorry for any difficulties you experienced. Because our website uses cookies, sometimes direct links like this one will not work and can cause the page to not load properly. If you are still experiencing this, please clear your browser's cache and cookies and follow the steps listed here instead of the link. 

 

How do I add a debit or credit card to my PayPal account?

 

I hope this helps and thank you!
 

Michelle 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
 

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