Bonjour,
J'ai ouvert un litige (PP-005-236-808-692) contre cette sociétée pour non réception de mon xiaomi mi5.
J'ai commandé chez eu ce smartphone le 2/11/16 avec envoie rapide et assurance avec DHL.
A ce jour ils me prennent en otage (cf.conversation) en me disant clairement que pour etre remboursé ou recevoir ma commande, il faut que je cloture mon litige sinon il ne ferons rien.
Je demande votre aide et celle de Paypal, merci
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Simon (geekbuying)
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Welcome to Geekbuying. May I help you?
jerome
Hi, I'm tired ... You repay me or send me my order ?
Simon (geekbuying)
just one minute
we have packed your order already
but you have open a dispute on paypal
so if you want the items, please close it first
jerome
I opened a dispute because one week after I have still not tracked my order
I shut the hassle when I'm paid or I would receive my order
I shut the dispute when I'm paid or I would receive my order
Forgive my English, but I translate everything with google ...
Simon (geekbuying)
ok
if you want the items ,please close the dispute first
jerome
I want my EUR 243.27
Simon (geekbuying)
why
all of them are packed well
ready to be shipped out
jerome
Because you have not met the deadline of preparation.
Ships in this case !!!! I paid
I shut disput paypal at reception !!!
I capture the conversation for paypal;)
Simon (geekbuying)
in that case, how about we add a gift to you
?
jerome
which ?
When you sent?
the numbers of DHL followed, or is it?
Simon (geekbuying)
I am sorry to tell you that it may delay ,if we add a gift extra.
in that case,how about we send you a coupon ?
jerome
No I do not want a coupon or other unnecessary things. I want my order or refund
Simon (geekbuying)
you must misunderstood with us
jerome
ca gonna do a week that I contact you every day to know where is my order. I am tired
Simon (geekbuying)
we can send your order right way
but,please close the dispute first
jerome
Why not have done since Monday !!! Since Monday I was told that my order is ready !!!!
No I close to reception !! It's my insurance
Simon (geekbuying)
😞 sorry that our warehouses are so busy
we sincerely apologize for the inconvenience caused
jerome
the least we can do is to contact customers !!!
Simon (geekbuying)
yes
we are really sorry for that
we can understand by your site
jerome
Payment Confirmed (Processing) from the 02.11.2016 !!! And I always expect my tracking !!!!
Simon (geekbuying)
yes
we need 2-7 business days to deal with your
order .
jerome
I want before tonight tracking DHL or the refund
Since Monday the order is packed and ready ....
Simon (geekbuying)
but you have open the dispute on paypal
jerome
Because you do not send my order
Simon (geekbuying)
according to our company's rules ,we can not ship it to you unless you close the dispute
jerome
Pay me in this case
Paypal is my insurance for my order to be reimbursed or sent
243€ is argent I have no desire to make me fly
And view your way to do since Monday, I did not trust you. sorry
you're gone !! and the cat are going to close !!!
Simon (geekbuying)
sorry ,I am just a little busy
jerome
I not sleep at night, pay and receive nothing
jerome
So ?
Simon (geekbuying)
if you want ,we will cancel it for you
but ,you need to close the dispute first
jerome
you come to dispute pay paypal
Blackmail not work with clients. paypal is my insurance
You pay me and I cloture litigation.
Simon (geekbuying)
we can only refund you after you close the dispute on paypal according
to the paypal rules. So,please close the dispute first and inform us to refund you once you do that .
Thanks for your kindly understanding and your cooperation .
jerome
Paypal requests you to come and discuss the matter
paypal message:
Dispute Amount:
€ 243.27 EUR
state
This dispute concerning an item not received has been transformed into a claim.
We asked the seller for additional information on this transaction.
After that ?
The vendor was asked to respond by November 19, 2016. Once we receive the information, we will continue our examination of this file.
come in the dispute at the request of paypal
here are the rules of paypal
allo ?
jerome
I'll contact paypal phone and send them a copy of this chat. I would also file a complaint against your shop
