A person I know can't login nor reset their password

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A person I know forgot their passeord and security questions. They tried to login but cant so a password reset was sent to their email upon putting their 6 digit code in then going back to paypal, it then asks for another step, a security question or text to phone,( its a landline no texting.) No way to chat nor email? How can they fix this. The first code sent said sorry we're having issues try again. This happened 4 times. Thoughts? There is no way to get help by chat or email and you have to login to p.p to ask a question here, which is why I am trying to help. P.p has really gotten difficult in 20 yrs. But then so has everything.
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Ok so the person finally was abme to get the password changed and p.p acknowledged this BUT when they tried to login in on this established account the message says thst they need to login to CONFIRM THE UNCONFIRMED EMAIL! WHAT A CROCK OF CRAP. And they can't get help .Thoughts?
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